Grievance Redressal Policy

Grievance Redressal Policy

We are committed to providing a smooth and satisfactory shopping experience to all our customers. If you have any complaints, concerns, or issues related to our products or services, we are here to assist you.

How to Raise a Complaint

Customers may contact our support team through email, contact form, or customer service channels with complete details regarding the issue.

Required Information

Please provide your order number, contact details, and a clear description of the concern to help us resolve the matter quickly.

Response Time

We aim to acknowledge customer complaints within 24–48 business hours and work towards a fair resolution as soon as possible.

Resolution Process

Each complaint will be reviewed carefully by our support team. Depending on the issue, we may offer assistance, replacement, exchange, refund, or other suitable solutions.

Customer Cooperation

Customers may be requested to share product photos, videos, or additional information during the review process.

Fair Usage

Any misuse of the complaint process, false claims, or abusive behavior may result in refusal of service.

Policy Updates

We reserve the right to modify or update this policy at any time without prior notice.

Contact Us

For grievance-related support, please contact our customer support team.